24/7 Hotline: (833)TEL-SAFE

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Frequently Asked Questions

Topics and answers to frequent questions about TeleSAFE.

What does TeleSAFE do?

We support hospitals at the bedside while caring for patients presenting after a sexual assault. Support is provided remotely, and hospitals have instant access to deeply experienced sexual assault forensic examiners.

Can a survivor call and utilize TeleSAFE directly?

No.

TeleSAFE is designed to ensure survivors have access to a trained sexual assault forensic examiner. However, forensic examinations can only be provided in a medical facility.

To find a TeleSAFE hospital near you, go to our [TeleSAFE Map]

What will my hospital need to do to get started?

To become a partner, your hospital will sign a simple agreement outlining the services. We then have a dedicated launch team to support your hospital with equipment setup, training, etc. We have gone live in as quickly as a few weeks for interested hospitals.

What do patients think about TeleSAFE?

A patient always has the right to decline any part of an examination, including TeleSAFE. We ensure patients are aware of their rights when we introduce ourselves.

In our experience, patients have rarely declined our presence. While also rare, patients also sometimes request we provide the consult without being on camera. The overall feedback has been overwhelmingly positive, with patients and hospital providers alike expressive gratitude for the extra support during exams.

Can you handle pediatric cases?

Yes – all of our SAFEs are pediatric-trained and we are equipped to support hospitals through these exams.

Do we still need to call an advocate?

Yes! Advocates provide patients with many options after an assault and are a vital resource and support to survivors. TeleSAFE will remind your hospital to call an advocate at the beginning of any consultation.

24/7 Hotline: (833)TEL-SAFE

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